Client Relationship Management:
- Develop and maintain strong relationships with existing clients in the US staffing industry.
- Serve as the main point of contact for client inquiries, concerns, and escalations.
- Conduct regular client meetings to assess staffing needs, understand project requirements, and provide solutions.
Staffing Operations:
- Collaborate with internal recruitment teams to identify suitable candidates for client positions.
- Manage end-to-end recruitment processes, including candidate sourcing, screening, interviewing, and on boarding.
- Ensure compliance with client-specific requirements, industry regulations, and internal policies.
Business Development:
- Identify opportunities for account expansion and revenue growth within existing client accounts.
- Proactively seek new business opportunities through networking, referrals, and industry events.
- Prepare and deliver presentations to potential clients, showcasing the company’s services and capabilities.
Performance Monitoring and Reporting:
- Track key performance metrics, such as fill rates, client satisfaction scores, and revenue targets.
- Analyze data trends and provide insights to optimize staffing strategies and improve operational efficiency.
- Prepare regular reports for clients and internal stakeholders, highlighting achievements, challenges, and areas for improvement.
Qualifications and Skills:
- Any Bachelor’s degree B.Tech, BCA or related field.
- Proven experience in account management, preferably within the US staffing industry.
- Strong understanding of staffing and recruitment processes, including candidate sourcing and selection.
- Excellent communication skills, with the ability to interact confidently with clients and internal teams.
- Demonstrated ability to build and maintain long-term client relationships.
- Results-driven mindset with a focus on achieving revenue targets and business objectives.
- Proficiency in Microsoft Office Suite and ATS (ceipal, Job diva etc).
- Ability to multitask, prioritizes tasks effectively, and works well under pressure.
